​1. Return Request Window

    Return or exchange requests must be initiated within 7 days of delivery. Requests submitted after this 7-day period will not be eligible for processing.

​2. Eligibility Criteria

    To be eligible for an exchange, items must be returned in their original state:

​        Unused, unwashed, and undamaged.

    ​Accompanied by original packaging, secure tags, and hang tags intact.

    ​Products showing signs of wear, washing, alteration, or missing tags will not qualify.

​3. Eligible Reasons for Return

    Exchanges are permitted under the following specific circumstances:

​    Receipt of a damaged product.

​    Manufacturing defects.

​    Delivery of an incorrect product or size.

​    Missing items from the order.

​4. Refunds & Exchange Policy

​    No Cash Refunds: Refunds are strictly not applicable for any orders.

​    Exchange Only: Qualified returns will be processed solely as an exchange for a replacement item, subject to stock availability.

​5. How to Initiate a Return

    To start an exchange, please reach out to our customer support team within the 7-day window:

​    Email: info@grid66.com

​    Phone/WhatsApp: +91 9292007377 

Please include your Order ID, clear photos of the issue (if damaged/wrong item), and photos showing the intact tags when contacting support